Downtown Pass – Frequently Asked Questions

  1. What is it?
    1. A Downtown Pass is a card (or keychain) that gives you access to exclusive savings at Downtown restaurants, boutiques, attractions, experiences, and even health services! These discounts change by each First Friday, every month, and have annual offers as well.
  2. Where do I buy a Downtown Pass?
    1. You can purchase your pass online, over the phone, at our office, any of our Downtown events, and on First Fridays.
  3. How much is a Downtown Pass?
    1. It’s only $49!
  4. What types of payments are accepted on a Downtown Pass?
    1. You may purchase the Pass with cash, Apple pay, Visa, MasterCard, American Express, or Discover
  5. When does my Downtown Pass expire?
    1. This Downtown Pass is valid through December 31, 2017
  6. When does the validity period begin?
    1. Your Pass is valid once you sign the back of the card.
  7. Where can I use my Downtown Pass?
    1. You may use your Pass at any participating Downtown businesses detailed during the duration of their offer (ie. specific First Friday, specific month, all year)
  8. How does a Downtown Pass card work?
    1. Present your pass at the participating business to save! The business may ask for your ID, or they may simply record the serial number on the back.
  9. Is there a Downtown Pass App?
    1. We hear you! It’s coming soon.
  10. Do you offer additional discounts for seniors, military, students or groups?
    1. We currently offer 10% off for active military members and seniors.
  11. What is your return policy?
    1. If the physical card is returned within seven days, we will issue a refund of up to 50% of the amount paid for the Pass.
  12. How long does it take to receive a Downtown Pass card?
    1. If you purchase your pass at our office or at a Downtown event you receive the Pass immediately! If you order over the phone or online, there are 2 days of processing and then regular shipment times through USPS (5-7 business days).
  13. Is there an age limit for the Downtown Pass card holder?
    1. There is no age limit! Some businesses may offer alcohol promotions, and those are only redeemable by +21.
  14. Can I transfer or share my Downtown Pass card?
    1. The Downtown Pass is non-transferrable and cannot be redeemed by anyone other than the Pass holder, but may be purchased as a gift for someone.
  15. Can I give Downtown Pass as a gift?
    1. The Downtown Pass is a great gift option! Go ahead and purchase the pass for a loved one or friend, and insert their email address so we can contact them with discount updates.
  16. What if my Downtown Pass card gets lost?
    1. In the case of loss of a Downtown Pass card, please notify us immediately (in writing). A replacement card can be issued for a processing fee of $50. [Every cardholder must store their Downtown Pass in such a way that it cannot be accessed by third parties. If the cardholder forgets the card, they shall not be able to use the promotion and no reimbursement shall be made.]
  17. Can I use my Downtown Pass more than once on the same offer?
    1. The frequency of offers redeemable is up to the discretion of each participating business. If it is not specified, each offer is a one-time redemption.
  18. How do I write a review about my experience with Downtown Pass?
    1. Visit our website and submit the Feedback Form! We appreciate any and all feedback on your experiences with us and our participating businesses. In the future, there will be prizes for surveys that we send out!
  19. When will the Downtown Pass price change?
    1. The Downtown Pass price is subject to change during the year. However, it will continue to be a one-time fee for the entirety of 2017.
  20. Is it safe to buy a Downtown Pass from eBay, Craigslist, or individuals?
    1. It is not safe to buy a Downtown Pass from any vendor other than Anchorage Downtown Partnership.
  21. Is parking included with Downtown Pass?
    1. Parking is not included with the Downtown Pass; however, there are parking discounts (either $10 or $5) for monthly parking permits as a perk of the Downtown Pass!
  22. Is shipping included in the Downtown Pass price?
    1. Shipping is not included in the base price of a Downtown Pass.
  23. When I use my Downtown Pass card at a business do I need to pay an additional tax?
    1. Simply put, your Downtown Pass gives you access to discounts from participating businesses. All further product/experience charges from the businesses are up to their discretion.
  24. How do I subscribe or unsubscribe from your eNews list?
    1. Click here and fill out the form on the bottom of the page! This is the best way we can notify you of upcoming discounts and local promotions.
  25. Who do I contact if my business wants to participate in the Downtown Pass program?
    1. If you’re a local business that wants to get involved – contact John Guintu at 907-279-5650 or email at info@anchoragedowntown.org