Careers

The Position: Ambassador Supervisor

Anchorage Downtown Partnership Ltd. (ADP) seeks a qualified ambassador supervisor responsible for the management and operations of the duty shifts. This position’s primary responsibility is supervising the daily duties of the ambassadors. This position works closely with the Operation’s Director to ensure adequate staffing, training and resources for the organization. The Ambassador Supervisor manages services within the Downtown Improvement District (DID)

Reporting Relationship

The Ambassador Supervisor reports to the Operations Director 

Position Status and Classification

This is a full-time, hourly position. 

Wage Range 

$20-$25  DOE

Essential Duties and Responsibilities

In collaboration with the Operations Team, this important member of the ADP team will be responsible for:

Manage Shift Personnel

• Ensure Ambassadors report for shift times, dressed appropriately, and prepared for their shift.
• Supervise patrol routes to ensure total coverage is maintained on a daily basis.
• Train and evaluate probationary Ambassadors during their orientation period.
• Conduct ongoing training and periodic evaluations of Ambassadors.
• Assist with a weekly schedule to ensure shift needs are covered.
• Coordinate and supervise Ambassadors with set up and take down of events.
• Supervise and assist Ambassadors with snow clearing operations during the winter.
• Coordinate with Police, Fire, and Safety Patrol personnel daily to determine the most appropriate response for incidents.
• Ensure all issues are resolved or reported to the most appropriate agency for resolution.
• Ensure dispatch calls are responded to, addressed, and recorded by Ambassador staff.
• Ensure Ambassador initiated calls are properly recorded.
• Inspect DID to ensure cleanliness is maintained and addressed where needed.
•  Manage the snow and ice removal from sidewalks.
• Ensure adequate staffing to begin snow removal once the snow is done falling or no later than 5am.
• Ensure icy sidewalks are treated with ice melt.
• Verify that all sidewalks are clear of snow and ice.
• Confirm that all contracts are complete as required.

Interact with Property Owners and Businesses

• Build and maintain relationships with property owners and businesses throughout the DID.
• Follow up with property owners to ensure satisfaction with services.
• Determine if operations are meeting the needs of the DID.
• Review safety and maintenance issues to ascertain additional services and recommended improvements.
• Identify and report trouble spots and work to resolve issues.
• Regularly met with Operations Director

Qualifications Requirements

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the position.

Language Skills

• Ability to communicate effectively, verbally and in writing
• Ability to read and interpret manuals.
• Ability to effectively report information to supervisor and outside agencies for action.
• Ability to effectively communicate to staff to ensure coverage and  compliance with all instructions.
• Ability to complete online reporting.
• Ability to complete training classes.

Certificates, Licenses, Registrations

• High school diploma or GED
• Valid and clean Alaska Driver’s License

Knowledge, Skills, and Abilities

• Excellent interpersonal skills and ability to effectively interact with co-workers to give and receive work direction
• A demonstrated commitment to high professional ethical standards and a diverse workplace
• Ability to adapt and innovate for maximum efficiency in a fast pace and ever dynamic community environment
• Open to direction and collaborative work style and commitment to job accomplishment
• Ability to effectively communicate with mobile radios

Tools and Equipment Used

• Knowledge in the use of motorized vehicles and equipment, including a pickup truck, utility truck, ATVs, tractors, street sweepers, saws, pumps, compressors, sanders, generators, common hand and power tools, shovels, wrenches, paint sprayers, paint stripers.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  Must possess strength, stamina, and mobility to perform heavy physical work in and out of doors in all weather conditions and with exposure to potentially hazardous conditions, use varied hand and power tools, drive a motor vehicle and/ or various motor-driven equipment; lift and move materials and equipment weighing up to 50 pounds and heavier weights with the use of proper equipment; vision to read printed materials and a computer screen; and hearing and speech to communicate in person and over the telephone and/or radio.

Work Environment

Characteristics described here are representative of those an employee may encounter while performing this job. Reasonable accommodations may be made to enable individuals with disabilities to perform this job.  While performing the duties of this job, the employee regularly works in outside weather conditions. Work requires considerable and strenuous physical exertion such as frequent climbing of multiple flights of stairs, walking and/or standing for entire work shifts.  The employee occasionally works near machinery and is occasionally exposed to fumes or airborne particles.  The noise level in the work environment is usually loud. Routinely while dealing with clients, extreme caution must be exercised to avoid a stressful situation.

Key Relationships

The key relationships described are representative of those the Downtown Ambassador may encounter while performing the essential functions of this job.  While performing the duties of this job, the Downtown Ambassador will provide information to and collect information from various people throughout their shift. Contact will be reported and/or logged in writing to ensure follow through with the request.

Application Process

To apply for this position, respond to this ad.

Anchorage Downtown Partnership, Ltd is an equal opportunity employer. We do not discriminate on the basis of race, color, gender, national origin, age, religion, creed, disability, veteran’s status, sexual orientation, or any other class protected by law. 

The Position: Downtown Ambassador

Downtown Ambassadors are responsible for upkeep within the Downtown Improvement District (DID). This includes picking up trash, emptying garbage receptacles, removing graffiti, clearing sidewalks after snowfall, ice removal, and responding to questions from businesses and visitors downtown. Downtown Ambassadors also support ADP’s events through delivering, setting up, and taking down event equipment and helping with event management. 

Reporting Relationship

The Downtown Ambassador reports to the Operations Supervisor.

Position Status and Classification

This is a full-time, non-exempt position.

Wage Range

$17.00 per hour

Essential Duties and Responsibilities

In collaboration with the Operations Team, this important member of the ADP team will be asked to:            

• Ensure all sidewalks in the DID are clean of trash and debris;
• Ensure adjacent areas such as grass areas and fence lines are clean of trash and debris;
• Pressure wash sidewalks as needed;
• Set up and tear down of stages, tents, fencing, and sound equipment for ADP events;
• Identify, log, and remove graffiti on public property; report graffiti on private property to your supervisor;
• Identify, log, and remove all stickers and posters attached to municipal property;
• Ensure all public trash cans are checked and emptied as needed;
• Ensure all requests for maintenance and/or service are reported to supervisor;
• Identify issues and concerns of property owners, businesses, and the general public while on duty;
• Report all issues to the on-duty supervisor for action;
• Clear sidewalks of snow and ice after snowfalls;
• Complete training with various pieces of snow removal equipment
• Other duties as assigned.

Qualifications Requirements

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the position. 

Language Skills

• Ability to communicate effectively, verbally and in writing
• Ability to read and interpret policies and other instructions
• Ability to effectively report information to supervisor and outside agencies for action.
• Valid and clean Alaska Driver’s License

Knowledge, Skills and Abilities

• Excellent interpersonal skills and ability to contribute to a positive team culture
• A demonstrated commitment to high professional ethical standards and a diverse workplace
• Ability to effectively communicate with mobile radios
• Ability to safely operate motorized vehicles and equipment, including pickup trucks, utility trucks, ATVs, tractors, street sweeper, saws, pumps, compressors, sanders, generators, common hand and power tools, shovels, wrenches, paint sprayers, paint stripers.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  Must possess strength, stamina and mobility to perform heavy physical work in and out of doors in all weather conditions and with exposure to potentially hazardous conditions, use varied hand and power tools, drive a motor vehicle and/ or various motor driven equipment; lift and move materials and equipment weighing up to 50 pounds and heavier weights with the use of proper equipment; vision to read printed materials and a computer screen; and hearing and speech to communicate in person and over the telephone and/or radio. 

Work Environment

Characteristics described here are representative of those an employee may encounter while performing this job. Reasonable accommodations may be made to enable individuals with disabilities to perform this job.  While performing the duties of this job, the employee regularly works in outside weather conditions. Work requires considerable and strenuous physical exertion such as frequent climbing of multiple flights of stairs, walking and/or standing for entire work shifts.  The employee occasionally works near machinery and is occasionally exposed to fumes or airborne particles.  The noise level in the work environment is usually loud. This job primarily takes place in public spaces in downtown Anchorage, where employees will encounter and interact with a wide variety of individuals, including business owners, tourists, individuals experiencing homelessness and individuals experiencing behavioral health crises. In all instances, employees are required to behave with compassion and professionalism, and in accordance with ADP policies and training. 

Anchorage Downtown Partnership, Ltd is an equal opportunity employer. We do not discriminate on the basis of race, color, gender, national origin, age, religion, creed, disability, veteran status, sexual orientation or any other class protected by law.